Human-centered systems leadership.
I am an IT Systems & Support Engineer with more than two decades of experience leading enterprise service desks, orchestrating large-scale migrations, and coaching technologists to deliver white-glove support. My teams rely on a calm, empathetic presence and a bias toward measurable improvements that keep business moving.
From Apple store floors to GE Aerospace research campuses, I build trust by combining meticulous process design with genuine human connection. I champion inclusive collaboration, rigorous documentation, and automation that frees experts to solve the next problem.
Values that shape every engagement
Integrity
Lead with transparency, own every escalation, and communicate clearly so stakeholders never wonder what happens next.
Precision
Design resilient processes, validate relentlessly, and document every runbook detail to reduce risk and accelerate adoption.
Collaboration
Empower teams with coaching, empathy, and shared ownership—because thriving support ecosystems are built together.
Career timeline
Apple → OWC → GE Aerospace-
GE AerospaceService Desk Engineer & Site Support Specialist · Jul 2025 – Present
Elevated campus operations with proactive endpoint management, precision lab support, and executive-ready communication across regulated environments.
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Other World Computing (OWC)Tier II Support Analyst · Aug 2023 – Jul 2025
Built automations and knowledge systems that empowered analysts to resolve escalations faster while keeping creators and engineers online.
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AppleTeam Lead & Lead Support Analyst · May 2016 – Aug 2023
Mentored high-performing retail service teams, leading complex device recoveries and delivering memorable customer experiences at scale.